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    Refund Policy for AN-SOF Antenna Simulation Software

    Due to the availability of a fully functional trial version with no time limit, all sales of AN-SOF software licenses are final and non-refundable.

    Trial Version:

    The AN-SOF trial version allows users to fully evaluate the software’s functionality, including installation, execution of calculations, and display of results. The only limitation is the maximum “number of segments + connections + ground points” (50), which restricts the size of simulatable antennas. This limitation allows users to test basic functionalities and determine if the software meets their needs before purchasing a license.

    Purchase Considerations:

    By purchasing an AN-SOF license, users acknowledge that they have:

    • Downloaded and tested the AN-SOF trial version.
    • Verified that the software meets their technical requirements and needs.
    • Understood the limitations of the trial version and the capabilities of the licensed software.

    Inaccurate or Unsatisfactory Simulation Results:

    We understand that users may have specific expectations regarding the results obtained from using AN-SOF. However, due to the inherent nature of simulation software and the complex factors involved, we cannot guarantee the accuracy of results in every case. Therefore, refunds are not available based solely on the user’s dissatisfaction with or failure to achieve desired simulation results.

    AN-SOF has been developed with cutting-edge algorithms and methodologies based on the state-of-the-art in Computational Electromagnetics for wire antennas. We strive to provide accurate and reliable simulations, and we offer several resources to ensure users can achieve optimal results.

    However, it is important to note that simulation outcomes can be influenced by various factors:

    • Incorrect input data: If the user enters incorrect or incomplete information into the software, the results will be inaccurate.
    • Inadequate model: The accuracy of the simulation depends on the quality of the user-created model, including the geometry, materials, and boundary conditions.
    • Misinterpretation of results: Users may misinterpret the results due to a lack of understanding of the software or simulation principles.
    • Computational limitations: Certain complex simulations might require advanced hardware and computational resources beyond the user’s system capabilities, leading to potential inaccuracies or incomplete results.

    Golden Engineering takes pride in providing a comprehensive Knowledge Base for AN-SOF, including validation cases that compare simulation results with theoretical data and real measurements. This resource can be used to verify the software’s accuracy and improve user understanding of the simulation process.

    While we are committed to assisting users in achieving the desired results, we cannot be held responsible for inaccurate or unsatisfactory outcomes arising from user error, inadequate model creation, or misinterpretation of results.

    We encourage users to carefully review our documentation, explore the knowledge base, and contact our support team for any questions or assistance before requesting a refund.

    Technical Support:

    Our dedicated technical support team is available to assist users with any technical issues related to the installation, activation, or operation of the software.

    Exceptions:

    While our refund policy is generally final, we may consider exceptional circumstances on a case-by-case basis. This may include situations such as:

    • Technical issues with the software that cannot be resolved by our support team.
    • Accidental purchase or duplicate purchase.
    • Unforeseen circumstances that prevent the user from utilizing the software.

    Requesting a Refund:

    Users who believe they qualify for an exceptional circumstance refund should contact our support team at info@antennasimulator.com within 7 days of purchase. The request should include a detailed explanation of the situation and any supporting documentation.

    Our refund policy is designed to be fair and transparent. We encourage all potential customers to download and test the AN-SOF trial version before making a purchase.