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    Troubleshooting

    Updated
    1. I get the error “Current License file is not valid for this version. AN-SOF will run in trial mode.”

    You have entered an invalid activation key. Find the AN-Key app and launch it. Press the “Trial Key” button and then “Activate”. Restart AN-SOF. Follow the instructions in the AN-Key window to request a valid key corresponding to your serial number if you have purchased a license. Please note that the key you used to activate a previous version of AN-SOF may not be valid for the latest version. Request a new key >.

    2. I get the error “The License file does not exist. AN-SOF will run in trial mode.”

    Find the AN-Key app and launch it. Press the “Trial Key” button and then “Activate”. Restart AN-SOF. Follow the instructions in the AN-Key window to request a valid key corresponding to your serial number if you have purchased a license. Please note that the key you used to activate a previous version of AN-SOF may not be valid for the latest version. Request a new key >.

    3. I have entered the correct activation key, but AN-SOF continues to run in trial mode.

    Uninstall AN-SOF. Then go to C:\Program Files (x86) and delete all the folders whose names start with “AN-SOF Professional”. Reinstall AN-SOF. Find the AN-Key app and launch it. Follow the instructions in the AN-Key window to request a valid key corresponding to your serial number if you have purchased a license. If the problem persists, open a support case here >. Please note that the key you used to activate a previous version of AN-SOF may not be valid for the latest version. Request a new key >.

    4. AN-SOF or one of its applications does not work.

    Uninstall AN-SOF. Then go to C:\Program Files (x86) and delete all the folders whose names start with “AN-SOF Professional”. Reinstall AN-SOF.

    5. When running AN-SOF or any of its applications nothing is displayed on the screen.

    Press Ctrl + Alt + Del and run the Task Manager. Right click on the application that is not working and choose “End Task”.

    6. When I try to run AN-SOF, I get the error “MCLMCRRT71.DLL was not found”.

    Among the instructions to install AN-SOF you also received a link to download a math package. Install this package on the same drive where you installed AN-SOF. Math Package here >.

    7. When I try to run AN-SOF, I get the error “The feature you are trying to use is on a network resource that is unavailable”.

    Navigate to the folder that you specified when using the installer. The default folder is “C:\Program Files (x86)\AN-SOF Professional X”, where X is the AN-SOF version. Then, launch ANSOF.exe directly from that location. You can create a shortcut to this file on the Windows desktop if you wish.

    8. When installing the MCR package I get the error “Aborting installation – Could not register COM servers”.

    Perform the following steps:

    • Open a Run dialog box by selecting Run from the Windows Start menu.
    • Open a DOS command prompt window by running the command “cmd”.
    • Use the DOS command “cd” to change directories to $MCR_ROOT\v70\runtime\win32, where $MCR_ROOT is the root directory in which you tried installing MCR package.
    • Execute the following commands:
      • regsvr32 mwcomutil.dll
      • regsvr32 mwcommgr.dll
    • After executing each of these commands, a dialog box should appear stating that the COM server has been successfully registered. After this step, installation of MCR should be complete.
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