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Troubleshooting

1. I get the error “Current License file is not valid for this version. AN-SOF will run in trial mode.”

You have entered an invalid activation key. Find the AN-Key app and launch it. Press the “Trial Key” button and then “Activate”. Restart AN-SOF. Follow the instructions in the AN-Key window to request a valid key corresponding to your serial number if you have purchased a license. Please note that the key you used to activate a previous version of AN-SOF may not be valid for the latest version. Request a new key >.

2. I get the error “The License file does not exist. AN-SOF will run in trial mode.”

Find the AN-Key app and launch it. Press the “Trial Key” button and then “Activate”. Restart AN-SOF. Follow the instructions in the AN-Key window to request a valid key corresponding to your serial number if you have purchased a license. Please note that the key you used to activate a previous version of AN-SOF may not be valid for the latest version. Request a new key >.

3. I have entered the correct activation key, but AN-SOF continues to run in trial mode.

Uninstall AN-SOF. Then go to C:\Program Files (x86) and delete all the folders whose names start with “AN-SOF Professional”. Reinstall AN-SOF. Find the AN-Key app and launch it. Follow the instructions in the AN-Key window to request a valid key corresponding to your serial number if you have purchased a license. If the problem persists, open a support case here >. Please note that the key you used to activate a previous version of AN-SOF may not be valid for the latest version. Request a new key >.

4. AN-SOF or one of its applications does not work.

Uninstall AN-SOF. Then go to C:\Program Files (x86) and delete all the folders whose names start with “AN-SOF Professional”. Reinstall AN-SOF.

5. When running AN-SOF or any of its applications nothing is displayed on the screen.

Press Ctrl + Alt + Del and run the Task Manager. Right click on the application that is not working and choose “End Task”.

6. I get the error MCLMCRRT71.DLL was not found.

In the link from where you have downloaded AN-SOF you will find a Math Package. After installing this package, the error will be fixed. Math Package here >.

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